spyrrl *out of control*

resume

Carla Walker
Web Developer

Employment

Passport Production
Passport Office, ON
Aug. '03 - present

Roxio is a producer of digital media software for CD/DVD authoring and photo and video editing as well as an online digital media services provider.

• Scanning and Data Verification of passport applications.
• Printing of passports.
• Passport printer cleaning and maintenance.
• Quality Control of finished passports.

Product Support Specialist
Roxio, Inc. Richmond Hill, ON
Feb. '03 - Aug. '03

Roxio is a producer of digital media software for CD/DVD authoring and photo and video editing as well as an online digital media services provider.

• Assisting customers with technical and product usability issues via the telephone.
• Responding to customer communications via web based discussion boards and email.
• Research and document technical and usability issues.
• Contribute articles to technical knowledge base.
• Investigate and transition issues that are better served being resolved by another department, i.e. sales, customer service.
• Tools: Remedy, Banter

Customer Care Analyst - Contract
IBM Global Services, Toronto, ON
Jul. '02 - present

• Provide problem resolution for local and remote users with all commercial and custom software applications issues.
• Support networking, remote login and website issues.
• Issue ticket creation, escalation and follow up.
• NT / Novell / Mainframe user id administration.
• Rotating shift lead duties.
• Tools: Tivoli ESD, Vantive, Citrix, Terminal Services, Mainframe

Technical Support - Contract
OHTN, Toronto, ON
Mar. '02 - Apr. '02

The Ontario HIV Treatment Network (OHTN) acts as a collaborative network to provide leadership and to advance policy relating to the optimal treatment and care of people living with HIV in Ontario.

• Configure and install hardware/software on workstations in preparation for Windows 2000 migration.
• Troubleshoot hardware, software and peripheral issues.
• Image workstations using Ghost.
• Configure web interface and customizations of issue tracking system software Census Web to be used in the new help desk environment.
• Assist in configuring back end interface and customizations of Census (SQL Server, MS Access).

Client Support Representative / Content Manager
Communicopia Inc., Toronto, ON
Dec. '00 - Mar. '02

Communicopia was a leading Internet professional services firm that generated mission-critical Web solutions for the financial services sector.

• Coding bilingual content for financial services client sites and internal projects using HTML, JavaScript, CSS, Cold Fusion, ASP and SQL.
• Managing content for active client projects
• Creating graphics for client sites using Photoshop.
• Entering data into SQL databases via MS Access.
• Quality assurance testing for client sites.

Administration Manager
ITNET Consultants, Toronto, ON
Jun '99 - Present

IT/NET is a management consulting firm that provides comprehensive consulting services in all aspects of Information Management and Technology.

• Administrative Management, Marketing, Sales, Recruiting functions.
• Network training and support of employees and management.
• Software and Internet training and support of employees and management.
• Managing temporary junior staff.

Administration Assignments
Today's Staffing, Toronto, ON
Jan. '99 - May '99, Aug. '93 - Aug. '94

• Various administration assignments.
• Office and technical support.

Office and Systems Administrator
The Bagel Stop, Toronto, ON
May '96 - Dec. '98

The Bagel Stop is Canada’s second largest bagel franchiser with over 40 stores in Ontario and British Columbia.

• Office Administration
• Created corporate website www.thebagelstop.ca
• Network, software and Internet training and support of employees and management.
• Implementing and administering corporate network including software/hardware installation and Internet access.

Quality Assurance Analyst
CyberPlex, Toronto, ON
Aug. '98 - Dec. '98

CyberPlex is a full service company. They conceive, plan and execute e-business solutions.

• Pre-launch quality assurance for a major website – www.chaptersglobe.com.
• Performed detailed site testing using prepared scripts.